Terms of Service

Last updated: March 2026

1. About These Terms

These terms govern your use of Vekaro ("the Service"), a fleet management platform operated by Vekaro Ltd ("we", "us", "our"), registered in England and Wales. By creating an account or using the Service, you agree to these terms.

2. The Service

Vekaro is a web-based fleet management and compliance tracking platform. We provide tools to help you manage vehicle records, track MOT and tax status, schedule services, and monitor compliance across your fleet. We query the DVLA Vehicle Enquiry Service (VES) API on your behalf to retrieve vehicle data.

3. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the security of your login credentials. You must be at least 18 years old to use the Service. Each account is for a single individual — do not share login credentials.

4. Subscriptions and Billing

We offer several subscription tiers (Lite, Pro, Enterprise, Consultant) with different vehicle and user limits. Prices are listed on our pricing page and may change with 30 days' notice. Subscriptions are billed monthly or annually in advance. Payment is processed by Stripe. All prices are in GBP and exclusive of VAT where applicable.

5. Free Trial

New accounts receive a 14-day free trial with full access to their chosen tier's features. No credit card is required for the trial. When the trial ends, your account moves to read-only mode until you subscribe to a paid plan.

6. Acceptable Use

You must not use the Service to:

• Violate any applicable law or regulation
• Upload malicious code or attempt to access other users' data
• Resell or redistribute the Service without our written permission
• Submit false or misleading vehicle data
• Interfere with the Service's operation or infrastructure

7. Your Data

You own all data you enter into Vekaro. We do not claim any intellectual property rights over your fleet data, vehicle records, service histories, or any other content you create. You can export your data at any time. When you delete your account, we retain your data for 30 days in case you change your mind, then permanently delete it.

8. DVLA Data

Vehicle data retrieved from the DVLA (MOT status, tax status, vehicle details) is Crown Copyright and subject to the DVLA's terms of use. We display this data for your fleet management purposes. We do not guarantee the accuracy of DVLA data — always verify critical information independently.

9. Intellectual Property

The Service, including its design, code, features, and documentation, is owned by Vekaro Ltd and protected by copyright and other intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose.

10. Limitation of Liability

Vekaro is a compliance management tool — it helps you track and organise information, but it does not replace your legal obligations as a fleet operator. We are not liable for:

• Fines, penalties, or enforcement action resulting from reliance on the Service
• Downtime or data loss beyond what is reasonably preventable
• Any indirect, incidental, or consequential damages

Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

11. Availability and Support

We aim for 99.9% uptime but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance where possible. Support is provided by email (Lite, Pro) and phone (Enterprise). Response times vary by plan.

12. Termination

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. We may suspend or terminate your account if you breach these terms, with notice where practicable.

13. Refunds

If you're not satisfied within the first 30 days of a paid subscription, contact us for a full refund. After 30 days, refunds are at our discretion. Annual subscriptions can be refunded on a pro-rata basis within the first 30 days.

14. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated by email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

15. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

16. Contact

Questions about these terms? Email us at legal@vekaro.co.uk.